Reference

Privacy Policy at vipgem

We handle your personal information with the same care we bring to processing your bKash, Nagad or Rocket transactions.

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PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what personal information we hold, request a correction or ask for deletion, reach our privacy team through any of the channels below. We aim to acknowledge every data request within a reasonable timeframe and resolve it as quickly as possible.

What This Privacy Policy Covers

vipgem Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with our platform — from the moment you open your account through to withdrawals, support conversations and session data. When you deposit through bKash, Nagad or Rocket, we receive transaction confirmation details from those payment providers. We store

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only what we need: your mobile number, wallet reference, deposit amount and timestamp. We do not see or store your bKash PIN, Nagad PIN or Rocket PIN at any point. Account registration collects your name, mobile number, email address and date of birth. We use this
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to verify identity, prevent duplicate accounts and process withdrawals. Session data includes your device type, browser version, IP address and pages visited — this helps us detect unusual login activity and keep your account secure. We share personal data only where required: with payment processors to
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complete transactions, with identity-verification partners to confirm withdrawals, or where compelled by law in eligible regions. We never sell your data to advertisers or third-party marketing firms. Your access to our platform depends on local law and eligible regions — we make no claim about availability
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outside those boundaries. If regulations in your jurisdiction require us to delete or export your data, you may request this through our support channels at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We built our data practices around how you actually use the platform — mobile-first, payment-heavy, session-based. Every layer of data handling has a specific purpose, and nothing sits in our systems without a reason.

Encryption in Transit All data moving between your device and our servers travels through SSL encryption. This includes login credentials, payment confirmations from bKash or Nagad, and any personal details you submit during registration or verification steps.

Secure Storage Personal data at rest is encrypted and stored on infrastructure with restricted access. Only authorised team members can view account information, and every access event is logged for internal audit purposes to prevent misuse.

Cookie Usage We use cookies to maintain your login session, remember device preferences and measure how pages perform. No cookie stores your bKash PIN, Rocket PIN or financial details. You can clear cookies from your browser settings at any time.

Data Retention We keep your account data for as long as your account remains active. After closure, we retain transaction records only where required by applicable regulations in eligible regions. Session logs are purged on a rolling schedule.

Your Right to Access and Delete You can request a full export of your personal data or ask us to delete it entirely. Deletion removes your account and associated records — note that this is irreversible. Contact our support team via live chat or email to start the process.

Third-Party Sharing Limits We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with identity-verification partners during withdrawal checks. We never pass personal information to advertisers or unrelated third parties.

Common Questions About Your Data

Below are answers to the questions our support team hears most often regarding personal information, data rights and account privacy. If your question is not covered here, reach out through live chat or email.

We collect your name, mobile number, email address and date of birth during registration. This information lets us verify your identity, link your bKash, Nagad or Rocket wallet for deposits and prevent duplicate accounts on the platform.

No. Your PIN is entered only within the bKash or Nagad app on your own device. We receive a transaction confirmation reference and amount from the payment provider — never your PIN, password or wallet login credentials.

Log into your account and open the privacy section under settings. You will see a summary of stored details. For a full data export file, contact our support team through live chat or email and we will prepare it for you.

Yes. Contact support via live chat or email and request full data deletion. We will verify your identity through your registered mobile number before proceeding. Note that deletion closes your account permanently and cannot be reversed.

Only authorised team members with specific roles — such as support agents handling your ticket or compliance staff verifying a withdrawal — can view your data. Every internal access event is logged for audit purposes.

We do not sell or share your personal information with advertisers, marketing agencies or any unrelated third party. Data is shared only with payment processors and identity-verification partners, and only to complete transactions you initiate.

We use session cookies to keep you logged in, preference cookies to remember your settings and analytics cookies to improve page performance. None store financial data. You can block or clear cookies through your browser settings at any time.

After account closure, we retain transaction records only as long as applicable regulations in eligible regions require. Session logs and non-essential data are purged on a rolling schedule. Personal identifiers are removed once retention obligations end.

Yes. All transaction data between your device and our servers is encrypted via SSL. The Rocket or Upay confirmation we receive contains only a reference number and amount — no wallet credentials travel through or remain on our systems.

We may update this policy when regulations change or when we add new features that affect data handling. Updates are posted on this page with a revised date, and we notify active account holders through email or an in-account message.

Privacy Policy at vipgem

How to Reach Us About Your Data

Data Handling, Security and Your Rights

Common Questions About Your Data

01 What personal data does vipgem collect when I register?

02 Does vipgem store my bKash or Nagad PIN?

03 How can I see what data you hold about me?

04 Can I request deletion of my personal data?

05 Who can access my account information internally?

06 Does vipgem share my data with advertisers?

07 What cookies does the platform use and can I block them?

08 How long do you keep my data after I close my account?

09 Is my data protected during Rocket or Upay transactions?

10 Will this privacy policy change and how will I know?

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